Privacy Policy

1. Who we are

NV Sports is operated by NVSPORTS TECHNOLOGIES PRIVATE LIMITED, a Private Limited Company registered in India at HOUSE NO 1117. SHARMA, NAGAR HARI NAGAR KE PASS, Panipat, Panipat- 132103, Haryana. In this policy, “we”, “us” and “our” refer to that entity, which is the data controller for the personal data described below.

2. Data we collect

2.1 Information you give us

• Account details — the phone number or email address you register with, a password (stored only as a salted hash, never in readable form), and your name, username, gender and profile photo.
• Profile information — your sport, competition level, bio, and any achievements you add.
• Verification documents — if you apply to become a verified creator, the certificates, podium photographs and competition records you upload for our review.
• Content you post — photos, videos, captions, stories, highlights, comments, and the optional location you tag on a post.
• Messages — direct messages you send to other users through the in-app chat.
• Attendee details for event bookings — when you book event tickets, the name, email address, phone number and gender of each attendee. See section 4 if you are entering someone else’s details.

2.2 Information we collect automatically

• Usage data — which content you view, like, save or report, and who you follow, so the app can show you a relevant feed.
• Device and notification data — a push notification token so we can send you alerts you have opted into, and basic device information for diagnostics.
• Technical logs — IP address and timestamps, retained for security, fraud prevention and abuse investigation.

2.3 Payment information

We never receive or store your card, UPI or bank details. All payments are processed by our payment gateway partner on their own secure, PCI-DSS compliant systems. We store only the transaction reference, the amount, the currency, the payment status and what the payment was for, so we can show you your purchase history and handle refunds.

3. Why we use your data

4. Entering someone else’s details

When you book tickets for other people, you provide their personal data to us. By doing so you confirm that you have their permission to share their details with us and with the event organiser, and that you have told them how their data will be used. We share attendee details only with the organiser of that specific event, so they can manage entry.

5. Who we share data with

We do not sell your personal data. We share it only in these situations:

• Other users — your profile, public posts and public achievements are visible to other users. If your account is set to private, only your followers can see your content.
• Creators you subscribe to — a creator can see that you are a subscriber to one of their plans.
• Event organisers — the attendee details on bookings for their event.
• Service providers — our cloud hosting and media storage provider, our push notification provider, and our payment gateway. These providers process data on our instructions only.
• Legal authorities — where we are required by law, court order or a valid request from a law enforcement agency.

6. Where your data is stored

Your data, including uploaded photos and videos, is stored on servers located in India. Where a service provider processes data outside India, we require appropriate contractual safeguards before any transfer.

7. How long we keep it

• Account data — for as long as your account is active.
• Transaction records — retained for the period required by applicable tax and accounting law, even after you close your account.
• Content you delete — removed from the app immediately and purged from backups within 90 days.
• Moderation records — reports and enforcement decisions are kept for as long as needed to prevent repeat abuse.

8. Your rights

You can, at any time:

• Access the personal data we hold about you and request a copy.
• Correct inaccurate details, directly in the app or by contacting us.
• Delete your account, which removes your profile and content, subject to the retention rules in section 7.
• Withdraw consent to marketing messages and push notifications.
• Object to how we use your data, or ask us to restrict it.

To exercise any of these rights, email info@credsport.com. We respond to all requests within 30 days.

9. Security

We protect your data with encryption in transit (HTTPS/TLS), hashed password storage, authenticated access to every account-specific API, and access controls limiting which of our staff can view user data. No system is perfectly secure, but we will notify you and the relevant authority without undue delay if a breach affects your personal data.

10. Children

NV Sports is not intended for children under 13. We do not knowingly collect data from children under 13. Users under 18 should use the app only with the involvement of a parent or guardian. If you believe a child has given us personal data, contact us and we will delete it.

11. Changes to this policy

We may update this policy as the app changes. We will revise the “last updated” date above and, for significant changes, notify you in the app or by email before they take effect.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Officer are:

• Name: Mr. Nageshwar Vashisht
• Email: info@credsport.com
• Address: HOUSE NO 1117. SHARMA, NAGAR HARI NAGAR KE PASS, Panipat, Panipat- 132103, Haryana, India

The Grievance Officer acknowledges complaints within 24 hours and resolves them within 15 days of receipt.