Cancellation & Refund Policy

1. At a glance

2. Creator verification fee

The verification fee (₹1,299 standard, ₹2,499 express) pays for our team to review your credentials. It is a service fee, not a purchase of the badge itself.

• Before review begins — cancel by emailing us and receive a full refund.
• Once review has begun — the fee is non-refundable, because the work has been done. This applies whether the outcome is approval or rejection.
• If we miss our stated turnaround — if we do not complete a standard review within 7 working days, or an express review within 2 working days, you may request a full refund even though review has started.
• If we cannot review your application at all — for example because verification is unavailable in your sport or region — you receive a full refund.

Submitting forged or misrepresented documents voids any refund entitlement.

3. Creator subscriptions

A subscription gives you immediate access to a creator’s subscriber-only photos and videos for a fixed term. Because it is digital content delivered instantly, our refund window is short and depends on whether you have used it.

3.1 When you can get a refund

• Within 24 hours of purchase, if you have not opened any subscriber-only content on that plan — full refund, no questions asked.
• Duplicate or accidental payment — if you were charged twice for the same plan, we refund the duplicate in full.
• Access failure — if a technical fault on our side prevents you from viewing the content you paid for and we cannot fix it within 72 hours, you receive a full refund.
• Creator removed from the Platform — if we remove a creator for breaching our terms while you hold an active subscription, you receive a pro-rata refund for the unused part of your term.

3.2 When you cannot

• After you have viewed any subscriber-only content on that plan. Opening the content is the delivery of the service.
• More than 24 hours after purchase, where content was available to you.
• Because a creator posted less often than you hoped, or posted content you did not enjoy. Editorial choices are the creator’s, and we set no minimum posting frequency.
• Because you bought the wrong plan and the content you wanted is on a different one. Check what each plan includes before buying — contact us and we will help if you are unsure.

Subscriptions do not auto-renew, so there is nothing to cancel to avoid a future charge. Your access simply ends when the term expires.

4. Event tickets

4.1 Cancellation by you

• More than 48 hours before the event start time — cancel for a full refund, less any non-recoverable payment gateway charges.
• Within 48 hours of the event — tickets are non-refundable, as the organiser has committed to venue and capacity costs by this point.
• Not attending — no-shows are not refundable.
• Where you booked several tickets, you may cancel individual attendees on the same terms.

4.2 Cancellation or change by the organiser

• Event cancelled — full refund of the ticket price with no deductions, issued automatically.
• Event postponed — your ticket stays valid for the new date. If you cannot attend then, request a full refund within 7 days of the new date being announced.
• Materially changed — if the venue, date or advertised format changes significantly, you may request a full refund.

Events are run by individual creators, not by us. Where an organiser cancels, we process the refund from the funds held for that booking.

5. How to request a refund

Email info@credsport.com from the address registered to your account, with:

• Your registered phone number or email
• The transaction reference or order ID
• What you bought and the date
• The reason for the request

6. Processing timelines

• We acknowledge every refund request within 48 hours.
• We decide and tell you the outcome within 5 working days.
• Approved refunds are issued to the original payment method within 7 working days of approval.
• Your bank or card issuer may take a further 5 to 10 working days to credit the amount. That part is outside our control.

We do not issue refunds as cash, store credit or to a different payment method than the one used.

7. Disputes and chargebacks

Please contact us before raising a chargeback with your bank. We will work with you to resolve the issue directly, which is almost always faster. If you do raise a chargeback, we may suspend your account while the dispute is investigated.

8. If you are unhappy with our decision

Reply to our decision email and ask for it to be escalated, or write to our Grievance Officer at info@credsport.com. Escalated complaints are acknowledged within 24 hours and resolved within 15 days. Full details are in our Privacy Policy.